Skylink has stopped working, is reporting a signal error, or is the picture freezing? Most faults have a clear cause: from weather conditions and a loose antenna to a faulty converter. We will advise on what you can handle yourself and when it pays to call a technician.
Most often, Skylink satellite reception deteriorates or fails completely after strong winds or a storm, when the dish moves and loses its precise alignment with the satellite. Another common cause is a faulty or corroded LNB on the antenna arm, damaged coaxial cable, loose connector, or moisture that has entered the distribution system. Signal can also be blocked by snow or ice accumulated directly on the dish, or by a tree branch that has grown into the line of sight to the satellite since installation. Sometimes it is just a temporary outage due to heavy rain; other times it is a technical fault that weather alone cannot resolve.
Before calling a technician, it pays to check the basics. Verify that the satellite receiver is switched on and correctly connected to the television; try restarting the receiver and running a new channel scan. Check whether the dish has shifted position, perhaps due to strong wind, and whether the cable is visibly damaged, disconnected or cracked at the connector. In winter, it is worth checking whether snow or ice has accumulated on the dish, as these can completely block the signal. If the receiver reports that there is no signal for all channels at once, the issue is more likely with the antenna or cabling than a software fault.
If restarting the receiver and a basic check do not help, the signal is permanently missing or the problem recurs even in clear weather, it makes sense to call a technician. The same applies when the dish needs realigning after dismantling (for example due to façade work or renovation), when replacing a damaged converter, or when there is clearly no fixing and the dish hangs loosely. In such cases, DIY attempts at adjustment usually only prolong the time without signal, because precise satellite alignment requires measuring instruments, not visual estimation.
Sometimes the receiver suddenly stops finding some programmes, even if there is nothing wrong with the antenna or cabling: the signal provider occasionally adjusts transmission technical parameters and the old receiver settings no longer match the new values. In such cases, a new channel scan is sufficient, but older receivers often require manual adjustment of settings. If you are unsure how to proceed, the technician will retune the receiver on-site and verify reception on all programmes at once.
The technician first checks the mechanical condition of the antenna, its mounting, cabling and connectors, then measures the signal level and quality on site. If the fault is a defective part: typically a converter, cable or connector. They will replace it and realign the dish precisely to the satellite. The repair includes testing all tuned channels to ensure the signal is stable, not just temporarily restored. At the end, we explain what caused the issue, and if it was mechanical damage (loose mounting, corrosion), we recommend how to prevent similar outages in future.
Many outages can be prevented by regularly checking the antenna mounting, especially before winter when snow and ice put the most strain on the dish. It is also worth checking whether a branch has grown nearby that gradually obstructs the view of the satellite, and having the cabling inspected if it is older or runs outdoors without protection. On older installations, it often pays to replace the connectors as well, corrosion on them is one of the most common causes of gradual signal degradation, which people only notice when it stops working completely.
Service call to repair an existing satellite system, retuning, cable replacement or connector replacement, costs from 590 Kč. If a new satellite antenna installation is required, whether due to damage or as a first-time setup, expect the cost to be approximately 2,500 Kč. from 2 000 Kčincl. VAT. The final price will always be confirmed after an on-site inspection before we begin the repair.
Whether it is a one-off repair or a regular inspection of the antenna's condition, the goal is always the same result: a stable signal that does not drop out with every change in weather. If you are unsure whether a minor repair is sufficient or if the entire system needs replacing, this can be reliably assessed only after an on-site inspection.
Call us. We will advise over the phone or arrange for a technician to visit straight away.